Plans & billing All plans
What each plan opens, how a locked page looks, and how upgrades, downgrades and the trial behave.
Updated 2026-10-15
The four plans
Essentials runs the house: front desk, calendar, bookings, guests, rooms, rates, channels, the booking page with coupons, online payments and deposits, housekeeping, standard guest emails, the guest community app and the overview dashboard.
Pro adds the money and team tools. Complete adds insights, the partner API and the gamified guest experience. Ultimate is Complete plus a consultant who works with you on pricing and occupancy; nothing extra is locked in the software.
This table is generated from the app's own rules, so it is always the truth about what is locked where. Anything not listed is part of Essentials.
| Feature | Needs |
|---|---|
| Finance suite — treasury, money sources, reconciliation | Pro |
| Cash shifts with counts & discrepancies | Pro |
| Staff scheduling (rota) | Pro |
| POS, extras & add-on sales | Pro |
| Invoicing & folios | Pro |
| Full email automation & WhatsApp line | Pro |
| Advanced analytics & monthly reports | Pro |
| Paid activities charged to the booking | Pro |
| AI insights | Complete |
| Partner API | Complete |
| Google Analytics & Ads attribution | Complete |
| Guest XP, gamification & interactive map | Complete |
Prices and the marketing comparison live on host.travel404.com/prices.
What a locked feature looks like
A page your plan does not include stays in the sidebar, greyed with a small lock. Clicking it opens the plan chooser instead of the page. Inside a section, a tab your plan withholds (for example the Marketing tab under Distribution on Essentials) shows a lock too and opens an upgrade note. Nothing is hidden, so you can always see what the next plan adds.
Permissions and plans are separate layers: a role decides whether a person may open something, the plan decides whether the property has it. Platform staff viewing your property see the same locks you do.
Upgrading and downgrading
- Open the plan chooser from any locked item, or from Admin › Plan.
- Pick the plan. If the property has no card on file yet you are sent to a secure checkout; otherwise the change is made on the existing subscription.
- An upgrade applies immediately: the difference for the rest of the period is prorated and the locked pages open at once, no sign-out needed.
- A downgrade is scheduled for the end of the paid period; until then you keep what you paid for. You can cancel the pending change from the same screen.
Properties above a certain size (many rooms) are priced individually; the chooser tells you to write to us instead of showing prices.
Trial and what happens after
New properties get 14 days of Complete. Reminder emails go out before it ends. Without a chosen plan the property moves to Essentials and keeps working; bookings, guests and channels are never switched off.
If a card payment fails later, the property shows a past-due banner and keeps full access for a grace period before locking the paid features; fixing the card in the plan screen re-opens them.
How to read the plan badges in these docs
Every guide and every section carries a badge saying which plan includes it, so that a feature you cannot find is a plan question, not a bug. The badges are generated from the same list the app uses to lock pages.
A section badge that differs from its page's badge wins for that section: for example Schedule is Pro, but its Housekeeping and Tasks boards are in every plan. Platform staff can also unlock a single feature group for a property as an extra without changing its plan; the lock then disappears for that group only.