Guest community app
A traveler-facing app connected to the property's PMS — guests see who else is staying, sign up for in-house activities, post to a shared feed, and connect with each other before they even arrive. It's the part of Travel404 that no other PMS has.
What it is
When a guest books — direct or through any OTA — they're invited to the Travel404 guest app. Inside, the experience is centred on the people they'll be staying with, the things the property has planned, and the city they're visiting.
The app is one product, not separate downloads per property. A guest who stayed at one Travel404-connected property already has the app on their phone when they show up at the next one.
Feed
Each property has its own feed — a social wall for the people currently checked in. Posts can come from guests (photos, plans for the night, "anyone want to share a taxi to the airport tomorrow") or from the property itself (house rules reminders, daily activity announcements, special events).
Who's staying
A privacy-respecting directory of the people currently checked in. Each guest decides what's shown — name and home country are the defaults, more is optional. The aim is to make the awkward first hello at breakfast easier.
- Live — only people currently checked in (or arriving in the next day or two) are listed.
- Opt-in — a guest can hide themselves entirely; defaults are conservative.
- Pre-arrival visibility — guests can see who'll overlap with their stay before they arrive, and reach out.
Activities & events
Property activities — created by staff in the PMS — show up in the app as something guests can sign up for. The flow is the inverse of a paper noticeboard: post once, every current and arriving guest sees it, and you get a clean attendee list.
- Capacity tracking — set a max, the app shows "12 of 15 spots taken".
- Paid activities — link the activity to the guest's folio so the charge appears at checkout.
- Recurring — daily pub crawl, weekly walking tour, etc. — set once with a recurrence rule.
Connections & chat
Guests can send connection requests to other guests they meet at the property, with 1:1 and small-group chat once accepted. Conversations stay in the app and survive the stay — so a friendship formed in Mexico can carry on when both travelers move to the next property.
Explore & live map
Beyond the property walls, the app includes a city-discovery layer:
- Curated places — the property can pin local recommendations (favourite cafe, best beach, nearest pharmacy).
- Live traveler map — verified travelers in the surrounding area, with opt-in location sharing.
- Open events — public traveler events outside the property's own activity list (e.g. a city-wide jam, a beach cleanup).
Traveler XP
The gamified side: travelers earn XP for the things they do — countries visited, activities joined, reviews written, friends made. Achievements unlock as XP grows, and there's a friendly global leaderboard for travelers who want it.
From the property's side, the relevant signal is the engagement loop: travelers who interact more with the community generally rate the property higher, stay longer, and tell their friends.